If you are an owner of a small growing business you most likely have already started to realize that you cannot do it all. If you started your business from the ground up it probably has become very personal … Continue reading Delegating Your Work
We all understand and talk about the importance of training our staff. But do we truly make the time and investment to ensure that this is done properly and consistently for each and every staff member? The following is a … Continue reading Importance of Staff Training
Filling or replacing a position in any organization takes time and money. As we all approach the busy summer months it is even more important to be prepared with appropriate staff to provide the quality pet care services we promise … Continue reading Looking To Hire The Best?
There are two questions I am repeatedly asked: How do you find good people? How do you motivate them to show up and to do the job right? These frustrations are common. We have all been there with a holiday … Continue reading Employee Relations and How to Make a Change
In the pet care industry we have peaks and valleys in our businesses. Our #1 expense when operating a facility with high quality service is labor. In order to maintain profitable margins it is very important to manage labor very … Continue reading The Value of Part-Time Employees
Whether you currently own a pet care facility or you are planning on entering the business, your biggest operational expense is or will be labor. As business owners we need to insure that we use our labor efficiently and economically. … Continue reading Minimize Employee Turnover
One of the biggest struggles for facility owners is recruiting and retaining staff to address the businesses seasonal needs. For many of you the interviewing and hiring process may be viewed as an interruption. I used to think this until I was tired of filling in and doing the day to day work. I quickly realized I couldn’t grow the business if I was performing the daily tasks. This took a change of mind set and viewing recruiting as an opportunity. It is an opportunity to grow to bring in the best staff to get the work done so you don’t have to. … Continue reading Recruiting Staff for your Pet Care Facility
Holiday Bonuses As the holidays approach we all consider showing our appreciation to our staff. Traditionally that may have been a monetary bonus. With recent economic downturns business owners have had to be creative to keep costs down and morale high. Although everyone likes money lets consider the real benefit to the company. Bonuses become an expectation; does this impact future performance and behavior and really benefit your company? A year end bonus encompasses the entire year and isn’t tied to any specific accomplishment. It might if connected to specific measurable goals. If bonuses are discretionary reconsider your structure. Here … Continue reading Holiday Bonuses